Terms of Service

1. Introduction

Welcome to Lyftoff. These Terms of Service ("Terms") govern your access to and use of the Lyftoff platform and related services (the "Service") provided by Business for Development, a company registered in the Netherlands ("we", "us", or "our").

By creating an account or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms should be read alongside our Privacy Policy, which explains how we collect and use your personal data.

2. Eligibility

You must be at least 16 years old to use the Service. By using Lyftoff, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and references to "you" in these Terms include that organisation.

3. Account registration

To access the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your account credentials confidential and not share them with third parties.
• Notify us promptly at go@lyftoff.io if you become aware of any unauthorised use of your account.
• Take responsibility for all activity that occurs under your account.

We reserve the right to refuse registration or cancel accounts at our discretion, including where we believe information provided is inaccurate or where use violates these Terms.

4. Free trial and paid subscriptions

4.1 Free trial

We may offer a free trial period that gives you access to the Service for a limited time without charge. The duration and scope of the free trial will be communicated to you at sign-up. At the end of the free trial, continued access to the Service requires a paid subscription. We reserve the right to modify or discontinue the free trial offer at any time.

4.2 Paid subscriptions

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). By subscribing, you authorise us to charge the applicable fees to your payment method via our payment processor, Mollie.

4.3 Price changes

We reserve the right to change our subscription prices. We will give you at least 30 days' notice of any price change before it takes effect. If you do not agree to the new price, you may cancel your subscription before the change takes effect.

4.4 Cancellation and refunds

You may cancel your subscription at any time through your account settings or by contacting us at go@lyftoff.io. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date.

We do not offer refunds for partial billing periods, except where required by applicable law. EU and UK consumers have a statutory right of withdrawal of 14 days from the date of purchase, unless the Service has already been fully performed with your prior express consent and acknowledgement that you lose your right of withdrawal upon full performance.

4.5 Taxes

Prices displayed are exclusive of applicable taxes (including VAT) unless stated otherwise. You are responsible for any taxes applicable to your subscription in your jurisdiction.

5. Acceptable use

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

• Use the Service in any way that violates applicable local, national, or international law or regulation.
• Submit content that is unlawful, defamatory, obscene, fraudulent, or harmful to others.
• Attempt to gain unauthorised access to the Service, its servers, or any systems or networks connected to it.
• Introduce viruses, malware, or other harmful code.
• Use automated means (such as bots, scrapers, or crawlers) to access the Service without our prior written consent.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Reproduce, duplicate, resell, or exploit any part of the Service without our express written permission.
• Use the Service to infringe the intellectual property rights of any third party.
• Use the AI-powered features of the Service to generate content that is harmful, misleading, or in violation of any third party's rights.

We reserve the right to investigate suspected violations and, where appropriate, suspend or terminate access to the Service and/or report conduct to law enforcement authorities.

6. AI-powered features

The Service includes features powered by artificial intelligence, including a chat interface provided by Mistral AI. You acknowledge and agree that:

• AI-generated outputs are provided for informational and productivity purposes only. They do not constitute professional advice (legal, financial, business, or otherwise) and should not be relied upon as such.
• AI outputs may occasionally be inaccurate, incomplete, or unsuitable for your specific situation. You are responsible for reviewing and independently verifying any AI-generated content before acting on it.
• You must not use the AI features to generate content that is illegal, harmful, or infringes the rights of others.
• Your inputs to AI features are processed by Mistral AI as a sub-processor. Your data is not used to train AI models. See our Privacy Policy for details.

7. Intellectual property

7.1 Our intellectual property

The Service, including its software, design, text, graphics, logos, and all other content created by us, is owned by or licensed to Business for Development and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without our prior written consent.

7.2 Your content

You retain ownership of all content you create or upload within the Service, including canvases, experiment logs, and other initiative data ("Your Content").

By submitting Your Content to the Service, you grant Business for Development a limited, non-exclusive, worldwide, royalty-free licence to store, host, and display Your Content solely to the extent necessary to provide the Service to you. We do not claim any broader rights over Your Content and will not use it for any other purpose.

You represent and warrant that you have all rights necessary to submit Your Content and to grant us the licence above, and that Your Content does not infringe the rights of any third party.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free licence to use that feedback for any purpose, including improving the Service, without any obligation to compensate you.

8. Suspension and termination

8.1 By us

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if we decide to discontinue the Service. Where practicable, we will give you reasonable advance notice before termination.

In the event of termination for breach, no refund of any prepaid fees will be due. In the event of termination for other reasons, we will refund any prepaid fees for the unused portion of your subscription on a pro-rata basis.

8.2 By you

You may terminate your account at any time by cancelling your subscription and deleting your account through the account settings, or by contacting us at go@lyftoff.io.

8.3 Effect of termination

Upon termination, your right to access and use the Service ceases immediately. We will handle any remaining personal data in accordance with our Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. We do not warrant the accuracy, completeness, or suitability of any information provided through the Service, including AI-generated outputs.

Nothing in these Terms excludes or limits warranties or rights that cannot be excluded or limited under applicable law, including the statutory rights of consumers under Dutch law and EU consumer protection legislation.

10. Limitation of liability

To the fullest extent permitted by applicable law, Business for Development shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your use of, or inability to use, the Service.

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the event giving rise to the claim, or (b) €100.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

11. Third-party services and links

The Service relies on third-party providers including Cloudflare (infrastructure), Supabase (data storage), Mistral AI (AI processing), Mollie (payments), and Pexels (photo search). Your use of the Service is also subject to the terms and policies of these providers where applicable. In particular, when you use the photo feature, keywords derived from your project content are sent to Pexels to retrieve relevant images; this is governed by the Pexels Terms of Service.

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites and your use of them is at your own risk.

12. Changes to the service and these terms

We may update these Terms from time to time. When we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, by sending you an email or displaying a notice within the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised Terms.

We also reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will endeavour to provide reasonable notice of significant changes that affect your use of the Service.

13. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands, provided that if you are a consumer resident in another EU member state, you may also bring proceedings in the courts of your country of residence, and you retain the benefit of any mandatory consumer protection provisions of your local law.

EU consumers also have the right to use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

14. General

Entire agreement. These Terms, together with our Privacy Statement, constitute the entire agreement between you and Business for Development regarding your use of the Service and supersede all prior agreements or understandings.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Contact us

If you have any questions about these Terms, please contact us: